Common Issues

Assets overlapp in Guardian dashboard

We use a unique machine-id to distinguish between assets that may have the same hostname or even the same internal IP coming from separated subnets

You may see your assets overlapping in case you have used a VM template in your virtualization solution, copied or cloned the machine and haven't updated the unique machine identifiers

To update machine-id you may execute the following

TODO: machine-id refresh

Asset has never reported or seen in Guardian

It could be a case that your license has expired or reached asset limit. Usually the cli agent would indicate this in its output when a scan is executed.

You may check your license status in Guardian UI under asset management

Asset stops reporting after a while

It could be a case that your license has expired. Usually the cli agent would indicate this in its output when a scan is executed.

You may check your license status in Guardian UI under asset management

Asset overview shows NotSeen status for some of my assets

This may indicate an issue with the scanner, its configuration or network restrictions from the host.

Check the logfile of the scanner or execute the scanner manually and observe any errors in the output.

FAQ

In Asset management what is the timeframe while the status is considered Active?

Assets that have reported within the past 24 hours are considered active.

What if my VM has several network interfaces? Can I have Guardian inspector to report all of the IPs?

Currently Guardian inspector would report IP address only from the primary network interface.

What user roles are available in Guardian?

The following roles are available in Guardian: - Administrator: top level access role with full privileges - Auditor: read only access to asset management, scan overview and reports

How can I resend the invitation to the user?

You may resend the invitation by going to the User Management view and following the Add organization member dialog.

What is the default role for the organization member once the invitation is accepted?

Once the user accepts the invitation the default role that gets assigned is Auditor with read only permissions to assets management, scan overview and reports.